Shipping & Returns Policy

Updated: 7 September 2025

We aim to dispatch all orders within 1–2 working days. Our shipping and returns approach is designed to be clear, fair, and customer-friendly.

📦 Shipping Information

For small items — such as booster packs, individual trading cards, and board game parts — we usually use:

These methods offer reliable delivery at a low cost. Items are securely packaged in rigid mailers or padded envelopes for protection during transit.

For larger items — like deck boxes, storage tins, premium sets, or combined orders — we may use:

We reserve the right to use tracked or alternative services in cases such as:

You will not be charged extra if we upgrade your shipping.

We pack all items carefully to ensure safe arrival. We use a mix of:

We strive to reduce plastic and use recyclable materials wherever possible.

After dispatch, typical Royal Mail delivery times are:

Please allow up to 7 working days before contacting us regarding a delay.

We want you to be happy with your order. If something isn’t right, please let us know.

You can return items within 14 days of delivery. To be eligible for a refund or exchange, items must be:

To initiate a return, contact us at info@thecollectorsemporium.com with your order number.

Unless the item is faulty or incorrect, return shipping costs are the buyer’s responsibility.

Once we receive and inspect the item, we’ll process your refund within 3–5 business days. Refunds will be issued to the original payment method.

If you need help with your delivery or return, feel free to reach out: