Privacy Policy

1. Who We Are

The Collectors Emporium is a trading name of Greenest Grass Limited, a company registered in England and Wales under company number 12756554, with its registered office at 83 Hughenden Road, St Albans, Hertfordshire, AL4 9QN.

Greenest Grass Limited is the data controller for the personal information collected through this website. This privacy policy explains how we use any personal information we collect about you when you use this website.

Contact for data matters: info@thecollectorsemporium.com

2. What Information We Collect

  • Your name and contact details
  • Delivery and billing addresses
  • Payment information (processed securely by Shopify or payment providers — we never see or store full card details)
  • Your order history
  • Email preferences (if you subscribe to our newsletter)
  • IP address, browser type, and usage data via cookies (see below)

3. How and Why We Use Your Information

Under UK data protection law, we must have a lawful basis for using your data. We rely on the following:

  • Performance of a contract: to process and deliver your orders, and to provide customer service relating to them
  • Consent: to send you marketing emails if you've opted in — you can withdraw consent at any time
  • Legal obligation: to keep records required for tax, accounting and fraud prevention
  • Legitimate interests: to improve our website and shopping experience, and to protect our business against fraud

We never sell your data and only share it with trusted service providers (such as Shopify, payment processors, and Royal Mail) where necessary to run the store and fulfil your order.

4. How Long We Keep Your Data

We keep order and transaction records for 6 years after the end of the relevant financial year, as required for tax purposes. Marketing preferences are kept until you unsubscribe. We do not keep personal data longer than necessary for the purposes described in this policy.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where we have no legal duty to retain it)
  • Object to, or request restriction of, our processing of your data
  • Receive your data in a portable format
  • Withdraw consent for marketing at any time (every marketing email includes an unsubscribe link)

To exercise any of these rights, contact us at info@thecollectorsemporium.com. We will respond within one month.

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

6. Cookies

We use cookies to make the store work (such as keeping items in your basket), to understand how the site is used, and to personalise content. Essential cookies are always active; non-essential cookies (such as analytics and marketing cookies) are only used with your consent, which you can give or withdraw via the cookie banner on our site. You can also manage cookies through your browser settings.

7. How We Protect Your Data

Your data is stored securely via Shopify's encrypted servers. Payment information is processed by third-party providers and is never stored on our servers. Some of our service providers (including Shopify) may process data outside the UK; where this happens, it is protected by appropriate safeguards recognised under UK law, such as adequacy decisions or standard contractual clauses.

8. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available on this page.

9. Contact Us

If you have questions about this policy or your data, contact us at: info@thecollectorsemporium.com